We just launched the Happier Place Live Chat! Now you can chat with us directly, privately and live via our website; so we can answer your questions, address your concerns, and help make you happier faster.
Table of Contents
How to Start a Happier Place Live Chat
Quick clarification: the Happier Place Live Chat is “typed only” – not a voice call.
Step 1: Look to the bottom right of whatever screen you’re using (desktop, laptop, tablet, or mobile phone), and you’ll see the Happier Place Live Chat icon or text box.
If chat is live online then:
On a computer, the live chat text box says “Have a question? Chat with us.”
On a mobile device the live chat icon is a speech bubble icon.
Step 2: Click on the icon and a window will pop up, asking you to type in your name and your question, comment or wisdom… or whatever it is you’d like to communicate to start off the chat. Then just click the “start chat” button and we’ll be notified and respond.
Why Have a Live Chat
Since we sell and ship products, it makes perfect sense to have a live chat in case someone has questions about choosing a product or placing an order. But we didn’t launch Happier Place just to sell products to make your Happy Place better. We also aim to inspire, encourage, educate and learn.
So in addition, we invite you to ask us any questions related to any of our posts as well: location guides, outdoor food and drink recipes, know-how articles, news from the Happier Place workshop, inspiring people interviews and monthly #HappierPlace round-ups.
Of course, we’re also here for any of comments. We welcome your own wisdoms, concerns and ideas.
Now to be totally honest: Whiskey Dog will NOT be participating directly in any of the chats. But she’ll be close by as we (mostly Luci) will be responding to your questions and suggestions.
When to Live Chat
Our aim is to have the the chat online: Monday – Friday from 9am EST to 7pm EST and whenever possible on the weekend.
What to Do When “Chat Is Offline”
We do try to “practice what we preach” and spend as much time outdoors as possible. So sometimes we’ll be responding to chats from a mobile device. And sometimes we may not have coverage and will be offline for a spell. Please bare with us during those times.
Whenever the chat is offline: you can still leave a message and we’ll get back to you ASAP.
Just click on it to send us a message.
Just click on the “live chat is currently offline” text box or the envelope icon, and a message window will appear.
Of course, you’re always welcome to send us a message via the Contact Us page. Our response might just not be as immediate as with live chat.
Last but definitely not least: we love it when you leave a public comment directly on a post. Love it!
Now please go ahead, TRY THE NEW LIVE CHAT via the icon at the bottom right… or leave a comment below this post. We’re so pleased to hear from you!
If you think Whiskey Dog is adorable, then please share this image to Pinterest.
Quick thank you shout-out to tawk.to for providing a free live chat option. Let’s test it!
I think a lot of companies and websites should have live chats…very helpful info!
I’m glad you think so, too! I’ve found such live chats very helpful when visiting other sites – so I wanted to offer the same service on ours.
Thanks for starting this nice chat option which will help those who are looking to engage with you more personally.
So glad you appreciate it! It’s been really fun for us to engage more personally via the live chat.
Oh wow, That was a great news. Now, it can be easier for us to connect with you. Thank you for launching this Live Chat.
And thank you for your nice comment, Alexandra! Looking forward to chatting…
I hadn’t heard of this before, but it definitely sounds interesting. I would love to check it out.
Thanks for explaining it so clearly! Always in need of some help when I shop.
Thank you for your nice comment. I always have questions, too, while I shop – and often utilize live chat if it’s available. That’s why I wanted to offer it on our website. Hope I can help you sometime 🙂
Its so wonderful that you have launched the live chat option, I do look for live chats whenever I am at a website and now you have this too
This is a great tool for anyone that sells products. It’s a great customer service tool.
This is a really innovative and great idea!
Thanks, Aradhya! Glad you like it.
Interesting post. Enjoyed reading about such happier place live chat concept with a difference.
Thank you so much, Indu. We hope we can help people – if they want it.